Giovanni Angelini

KPIs and Metrics in Hotel Business
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(Giovanni Angelini, May 2021) KPIs and Metrics are vital measurements for any hotel business.  KPIs (an acronym for 'Key Performance Indicators') are related to strategies, while Metrics are related to tactics.  Why are they so important? By using them to...
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What the Hospitality Industry has Learned from this Pandemic?
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(GA, May. 2021) By Giovanni Angelini WHAT THE HOSPITALITY INDUSTRY HAS LEARNEDFROM THIS PANDEMIC? And a Suggested Roadmap for the Way Forward With vaccination programs being rolled out in most destinations worldwide (in some places faster than others), we are...
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Quality of Indoor Air in Hotels
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(GA, 30 April 2021) By Giovanni Angelini QUALITY OF INDOOR AIR IN HOTELS A clear competitive advantage that can generate additional revenue. Quality of indoor air is of paramount importance to hotel guests and employees. Unfortunately, ventilation systems don't always...
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Organisational Culture in Times of COVID
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(GA, Apr 13, 2021) By Giovanni Angelini Organisational culture in times of COVID: Are you surviving or thriving? “Bad companies are destroyed by crises. Good companies survive them. Great companies are improved by them.” – Andy Grove Organisational speed is...
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Responding to Changing Consumer Behaviours
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(GA, Mar 30, 2021) By Giovanni Angelini RESPONDING TO CHANGING CONSUMER BEHAVIOURS How to overcome challenges and capitalise on new opportunities Times of great turmoil always bring with them deep and lasting change, and the global pandemic is no different....
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Wine, Glorious Red Wines
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(GA, Mar 15, 2021) By Giovanni Angelini WINE, GLORIOUS RED WINES and the benefits of resveratrol In vino veritas (in wine, there is truth)…  For centuries, wine has been at the centre of social gatherings and special occasions, connecting cultures and countries, and evolving...
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The Strength and Potential of China’s Outbound Travel Market
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(GA, 01 March 2021) By Giovanni Angelini THE STRENGTH AND POTENTIAL OF CHINA'S OUTBOUND TRAVEL MARKET For planning purpose and post-pandemic action. The Chinese outbound tourism market has been characterised by its rapid growth, large volume, vast reach, and enormous...
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Productivity at the Center Stage
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(GA, February 2021) By Giovanni Angelini PRODUCTIVITY AT THE CENTER STAGE (a leadership thing) The present pandemic crisis has created an imperative for hospitality organizations (hotels included) to reconfigure their operations - and an opportunity to transform them with a...
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It’s Time to Recalibrate
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(GA, January 19, 2021) By Giovanni Angelini IT’S TIME TO RECALIBRATE (Evolving from a period of disrupting losses) All of us in the hospitality industry have to accept that the ongoing pandemic has significantly impacted social behaviour and brought about...
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Digital Transformation and a Shift in Mindset
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(GA, January 13, 2021) By Giovanni Angelini Digital Transformation and a Shift in Mindset Reimagining hospitality in a world of QR Codes, Facial Recognition, and Blockchain A digital mindset is not merely the ability to use technology. It is a...
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