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Leadership & Opportunities
Responding to the present 2009-2012 global financial crisis
(GA 2009)
Repeat customer recognition programme
(GA 2011)
Behavior: 10 patterns for success
(GA 2010)
Leadership: The hotel General Manager
(GA 2011)
Setting the basics: Creating Vision, Mission and Strategies
(GA 2010)
The CEO challenges in the hospitality industry
(GA 2011)
The hotel (a 24 hrs’/365 days’ performing orchestra)
(Jan. 2011)
Quality assurance in the hospitality industry
(GA 2012)
Views on the hospitality business and its future (as of 2012)
(Jan 2012)
Medium term outlook and road map for hotels
(Dec. 2011)
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Giovanni Angelini's Profile
Document prepared for the Shangri-La/Kuok Group Achieves
Maestro Del Lavoro (Stella Al Merito Del Lavoro), Italian Government, 2014
Honoris Causa (Doctor of Business Administration, 2004)
Commendatore (Knighthood from the Italian Government, 2007)
Corporate Hotelier of the World Award - 2006
Giovanni Angelini's Biography
Embracing Hospitality (By G. Angelini, 2012)
Basic Fundamentals: Passion for success, discipline and continuous improvement (2012)
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