Customer

Development Basic Fundamentals – 2017

by Giovanni Angelini|21 January 201818 May 2022|Hotel Development

By Giovanni Angelini Successful hotels are the ones who are build and operate for the long term and the ones who continue to add value to their customers and have durable strategy of competitive advantage. We cannot get away from...

It is time to look beyond the hotel walls to reimagine the future of hospitality

by Giovanni Angelini|03 May 201718 May 2022|Articles & Interviews

It’s time to look beyond the hotel walls to reimagine the future of hospitality Giovanni Angelini: The hospitality industry is in the midst of one of the most dramatic periods of change in its history. All indicationsare that in the...

Time for Reflection (speech)

by Giovanni Angelini|10 December 201218 May 2022|Articles & Interviews

(What we learned in 2009 and road path for the future, January 2012) 2009 has been a most difficult year for the hotel and hospitality industry around the world and for most business in general. It also has been a...

21st Century Outlook and Road Map

by Giovanni Angelini|10 December 201218 May 2022|Articles & Interviews

(Written by G. Angelini for a Professional Publication, China, March 2011) Franchising & Management Agreements Given the importance of branding and need of globalization, it’s not surprising that franchising and management agreements will continue to play a strong role in...

Developing New Hotel Projects in China

by Giovanni Angelini|10 December 201218 May 2022|Articles & Interviews

(Written by G. Angelini for the 2011 Hotel Yearbook Publication) FAR FROM BEING JUST THE «FLAVOR OF THE MONTH,» DEVELOPING NEW HOTEL PROJECTS IN CHINA, AND TO SOME EXTENT IN INDIA, CAN BE REFERRED TO AS THE «FLAVOR OF THE...

Embracing Hospitality

by Giovanni Angelini|13 October 201218 May 2022|Profile

(By G. Angelini, 2012) Hospitality is about service and welcoming customers with a positive and pleasant attitude and delivering the product promise in a most caring, gracious and efficient manner. The hospitality industry covers a wide range of organizations offering...

Future Watch

by Giovanni Angelini|10 July 200918 May 2022|Articles & Interviews

(Written by G. Angelini for the TTG-Asia Anniversary Issue, July 2009) MarketsTraditional market sources, i.e. North America, Japan and Europe, will remain available, but we will see strong growth from emerging markets, especially China, India and, to some extent, the...