Service

by Giovanni Angelini|17 April 201919 May 2022|Articles & Interviews

(Article by Jaymee Ng, Principal Writer, China Business Knowledge @ CUHK) April 2019 Hospitality industry expert defines what it means by creating a good experience for travellers in the new era. Profile: Mr. Giovanni Angelini, Adjunct Associate Professor, School of...

21st Century Outlook and Road Map

by Giovanni Angelini|10 December 201218 May 2022|Articles & Interviews

(Written by G. Angelini for a Professional Publication, China, March 2011) Franchising & Management Agreements Given the importance of branding and need of globalization, it’s not surprising that franchising and management agreements will continue to play a strong role in...

Embracing Hospitality

by Giovanni Angelini|13 October 201218 May 2022|Profile

(By G. Angelini, 2012) Hospitality is about service and welcoming customers with a positive and pleasant attitude and delivering the product promise in a most caring, gracious and efficient manner. The hospitality industry covers a wide range of organizations offering...