Giovanni Angelini

(GA, Jan. 2014) 1.    Passion, Pride and People (love all of them). 2.    Anticipate and respond to the ever evolving new trends and customers’ expectations. 3.    Make them an offer they can’t refuse. Attract your customers with a price, a...

(GA, Sep 2014 ) "Lot has been written on the industry in the past and much more will be said in future on the continuous evolving trends and technology and it is a must for all of us in hotel...

(GA, Oct 2013) RESPONDING TO THE EVER-EVOLVING LANDSCAPE IN HOTEL BUSINESS Are hotels planning for the continuous changes that the industry is facing?The “Basics” comes first in hotel businessUseful reminders & guides on marketing your hotelEvolving of meta search marketingCommoditization...

HUMORS-JOKES IN HOTELS 1 – Hotel’s organization 2 – Welcome letter from an hotel 3 – Hotel inquiry 4 – Use of English….. at your own interpretation 5 – On-liners jokes 6 – Idiots in Hotels 7 – Hotels are...

(by Giovanni Angelini, Feb 2013) "An industry managed by people for the service of People” As we move forward in 2013…….smooth or bumpy road ahead? Demand from “above” to perform and produce higher results continues to grow in 2013 and...

(GA 2012) (Self-evaluation Checklist & Suggestions) Value Drivers Management:  All employees must have a clear understanding of what drives customers to use/return to the hotel. This could be; location, brand, product, facilities, service, pricing, competition, restaurants, banquets, parking, technology, reputation,...