Leadership & Opportunities

Setting the basics: Creating Vision, Mission and Strategies
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(GA 2010) One of the most important skills for a leader is the ability to translate the company vision, mission and strategies into actions. Vision is a short statement of the desired future.  It is the primary means for communicating...
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The CEO challenges in the hospitality industry
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(GA 2011) If the hotel General Manager is the “orchestra” conductor of the hotel, the company CEO is the conductor of the whole company and his primary responsibility is to assure that every member of the organization play his /...
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The hotel (a 24 hrs’/365 days’ performing orchestra)
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(Jan. 2011) (Hotels never close down; they operate 24 hours a day, 365 days per year.) The conductor of this “orchestra” is the hotel General Manager, the players are the employees and the audiences are the hotel customers. Like an...
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Quality assurance in the hospitality industry
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(GA 2012) A  –   Part One : General Principles for Quality Assurance and Culture in the Hospitality Industry (Hotels) Quality assurance can only be implemented effectively in properties who have support from the top, have adequate resources, and have...
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Views on the hospitality business and its future (as of 2012)
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(Jan 2012) (Continuous changes) In 48+ years in the industry, I have seen tremendous changes within the hospitality business. I remember when hotel reservations were done by letters or telegrams and when we used to charge a fee for the...
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Medium term outlook and road map for hotels
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(Dec. 2011) (From an international point of view) We are in the midst (or at the end?) of an unusual severe global financial & economic crisis with most of the world’s economies (generators of domestic and international travelers) in recession...
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Planning for the future
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(Jan. 2012) A Useful Process for a 10-15 Years Business Forecast   It is of critical importance for any organizations, including Hotel companies, to properly plan for the future and have in place an up-dated, 10-15 years, “rolling” strategic plan-forecast. Anticipating...
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