Leadership & Opportunities

Practical / useful preaches & slogans
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(GA 2011) (Used by GA in his many speeches & presentations as CEO) I.  On Basics & Principles: Set priorities in life and practice balance on: Health, Family & Job. You just got one body, one mind and one soul. ...
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Corporate Social Responsibilities (CSR)
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Corporate Social Responsibilities (CSR) is about companies being responsible for the social and environmental impact of conducting business. CSR includes a company’s duty to care for all its stakeholders in all aspects of its business operations.  From a social aspect,...
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Asset management
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(GA 2010) The asset manager is the champion of a hotel owner’s investment objectives and goals. Over the years, the need for asset management has arisen from the evolving operating structure of a hotel, characterized by the separation of ownership...
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Will hotel business become a commodity?
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(GA 2010) With so much technology enabling customers to book our hotels directly at any time, the risk of becoming a commodity is a reality.  However the industry must do everything possible to avoid this and retain some controls. The...
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Potentials of our people
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(GA 2010) First and most important we, and all our people, must fully understand what we sell in our industry: (sleep & food) and to whom we sell it to. Secondly, we also must understand who will do these personalized...
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Invest in human capital during difficult times
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(GA 2010) How many times we have met and talked at length about market position, use of new technology, attractive advertising, segmentation management, distribution, source of business and other revenue generating opportunities. But after all those meetings and the discussions,...
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Repeat customer recognition programme
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(GA 2011) (For non-branded, non-chain’s affiliated hotels and as supplement tocorporate loyalty programmes as appropriate) In many stances, the success of an hotel is based on the number of repeat customers that the hotel is able to build up and...
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Responding to the present 2009-2012 global financial crisis
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(GA 2009) The present global financial & economic crises will help us to do “more with less” in the future and an opportunity to reengineer processes, structures and how we deal with our internal and external customers.The crisis will bring...
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Behavior: 10 patterns for success
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(GA 2010) Speech Given to Graduating Hotel School Students This message is for the graduating students: Many of you are on the threshold of entering the hospitality industry, and no doubt you are set on the pathway leading to success....
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Leadership: The hotel General Manager
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(GA 2011) Workshop with Future Hotel General Managers Leaders are made and not born.  Leaders are distinguished by what they do, and what they inspire other people to do, and not by their genes, their looks, their credentials, or their...
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